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Residents' satisfaction with public services in mountainous areas: An empirical study of southwestern Sichuan Province, China
Song, Xueqian1; Deng, Wei2; Liu, Ying2; Zhao, Chen2; Wan, Jiangjun2
Corresponding AuthorDeng, Wei
2017-04-01
Source PublicationCHINESE GEOGRAPHICAL SCIENCE
ISSN1002-0063
Volume27Issue:2Pages:311-324
SubtypeArticle
Abstract

Enhancing the efficiency of public services is essential to residents in mountainous areas. It is also important to promote sustainable development of these regions. Analysing residents' satisfaction with public services in mountainous areas can help in evaluating outcomes of fiscal investment and identifying potential coping approaches for improving public service efficiencies. The residents' satisfaction with public services and the factors that influence such satisfaction were examined in this study. A study of 12 towns located in the southwestern Sichuan Province was performed using an entropy-weighted analytic hierarchy process (EWAHP), the technique for order preference by similarity to ideal solution (TOPSIS) and Tobit regression methods. The results indicate that: 1) the spatial distribution of satisfaction with public services is non-uniform, and the spatial distribution structure varies for different types of public services. 2) Residents' satisfaction with public services is influenced by both objective and subjective factors. Population density, economic distance, social and cultural divisions and elevation are the major objective factors, whereas bounded rationality, the hierarchy of needs and service expectations are the main subjective factors. The most effective strategies for enhancing residents' satisfaction with public services are likely to be clustering the population, choosing supply centres with different public services, regulating the cultural division in ethnic minority towns, selecting supply priorities in accordance with residents' needs, implementing targeted intervention policies and establishing 'bottom-up' and 'top-down' integrated decision-making mechanisms.

KeywordMountainous Areas Public Services Residents' Satisfaction Entropy-weighted Analytic Hierarchy Process (Ewahp) Technique For Order Preference By Similarity To Ideal Solution (Topsis) Tobit Regression Southwestern Sichuan Province
WOS HeadingsScience & Technology ; Life Sciences & Biomedicine
DOI10.1007/s11769-017-0865-y
WOS Subject ExtendedEnvironmental Sciences & Ecology
Indexed BySCI
WOS KeywordCUSTOMER SATISFACTION ; GOODS PROVISION ; GOVERNANCE ; DISTANCE ; QUALITY ; SECTOR
Language英语
Quartile4区
TOP
WOS SubjectEnvironmental Sciences
WOS IDWOS:000400861700013
Funding OrganizationNational Natural Science Foundation of China(41601141 ; Humanities and Social Sciences Youth Foundation of Ministry of Education of the People's Republic of China(14YJCZH130) ; Soft Science Research Projects of Science and Technology Office of Sichuan Province(2015ZR0115) ; Research Foundation of Chengdu University of Information Technology(KYTZ201628 ; 41471469) ; J201617)
Citation statistics
Cited Times:3[WOS]   [WOS Record]     [Related Records in WOS]
Document Type期刊论文
Identifierhttp://ir.imde.ac.cn/handle/131551/18661
Collection山区发展研究中心
Affiliation1.Chengdu Univ Informat Technol, Chengdu 610225, Peoples R China
2.Chinese Acad Sci, Inst Mt Hazards & Environm, Chengdu 610041, Peoples R China
Recommended Citation
GB/T 7714
Song, Xueqian,Deng, Wei,Liu, Ying,et al. Residents' satisfaction with public services in mountainous areas: An empirical study of southwestern Sichuan Province, China[J]. CHINESE GEOGRAPHICAL SCIENCE,2017,27(2):311-324.
APA Song, Xueqian,Deng, Wei,Liu, Ying,Zhao, Chen,&Wan, Jiangjun.(2017).Residents' satisfaction with public services in mountainous areas: An empirical study of southwestern Sichuan Province, China.CHINESE GEOGRAPHICAL SCIENCE,27(2),311-324.
MLA Song, Xueqian,et al."Residents' satisfaction with public services in mountainous areas: An empirical study of southwestern Sichuan Province, China".CHINESE GEOGRAPHICAL SCIENCE 27.2(2017):311-324.
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